Water Department

**NEW** Public Works Paving Schedule**NEW**

The Water Department provides administrative, engineering, water treatment, and maintenance support for the City’s potable water treatment and distribution. Our stringent criteria and regulations ensure we meet or exceed all regulations set forth by the California Department of Public Health and the U.S. Environmental Protection Agency. The Water Department works with the community and local schools to provide education related to conservation and current rebate programs.

Report a Water Leak

To report a water leak, please call the Water Department at (707) 648-5235.

WATER BILLS

The Water Department does not handle the payment of water bills. Please visit the Commercial Services section for assistance, or pay your bill online .

Water Rates

Click HERE to view City of Vallejo water rates.
Click HERE to view Lakes System water rates.
Click HERE to view Previous Water Rates (All Systems).

Water Saving Tips

Click HERE to find useful water saving information.
Water Conservation Hotline: (707) 648-4482

Water Quality

Click HERE for the latest and most current (2020) Water Quality Report.
Click HERE for Vallejo's Water Quality Public Health Goals 2019 Report.
Prior year's Water Quality reports are available HERE, or by clicking on the "Water Department Document Library" in the menu above.

Meet Our Team

Click here to get to know the people who keep Vallejo's water flowing.

Google Chrome Users Click Here

Important Announcements

WRAP Program

The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $60 a year depending on the services you receive. Learn more and apply today here.

12-21-2019 Press Release - WRAP to income qualified customers
Paper Application
Online Application

La Ciudad de Vallejo ofrece un Programa de Asistencia de Tasas por Servicio de Agua Water Rate Assistance Program (WRAP). Si usted es un cliente que reúne las condiciones por su nivel de ingresos, puede acceder a un crédito mensual en su factura de agua supeditado a los fondos disponibles para el programa. Sus ahorros anuales totales pueden ser de hasta $60 al año dependiendo de los servicios que reciba. Conozca más y haga su solicitud ahora mismo, aquí.

Solicitud en Físico
Solicitud en Línea

Ang Lungsod ng Vallejo ay may inihahandog na Water Rate Assistance Program (WRAP). Kung ikaw ay isang customer na karapat-dapat ayon sa kita, makakatanggap ka ng buwanang credit sa iyong billl sa tubig, na sasailalim sa available na pagpopondo ng programa. Ang iyong taunang savings ay maaaring umabot hanggang $60 kada taon, depende sa mga serbisyo na natatanggap mo. Lubos pang matutunan at mag-apply ngayong araw din dito.

De Papel na Application
Online na Application

COVID-19 Water Service Update: Moratorium on Customer Shutoffs for Nonpayment

Vallejo-operated drinking water service continues normally. The City’s water treatment plants are designed to remove and inactivate pathogens including viruses and bacteria. Additionally, we maintain a consistent level of disinfectant in the distribution pipes to ensure the water stays safe as it travels to your home. During these times of concern, your Vallejo drinking water is one less thing to worry about.

On March 16, 2020, the City of Vallejo announced that due to the COVID-19 Coronavirus pandemic, it has temporarily suspended shutting off customer’s water service for non-payment, effective immediately. This suspension applies to both residential and commercial customers.

The City of Vallejo takes the health and safety of our community very seriously. As we continue our efforts to stop the spread of the COVID-19, it is important that everyone in Vallejo have access to clean water. Water bills will still need to be paid on time to avoid late fees, even though water service disconnections will be temporarily suspended.

To further support customers who may be impacted by the pandemic, the City of Vallejo will allow customers alternative payment plans who indicate either an impact or hardship as a result of COVID-19.

Customers who need to pay bills and are sick, or experiencing symptoms, are being asked to utilize other payment options such as online or by phone at (707) 648-5400.

"Vallejo Water Company" Phone Scam Advisory

The City of Vallejo recently received reports of a potential scam involving their water billing service. Scammers have been posing as "Vallejo Water Company" employees, demanding immediate payment from customers, or their water service would be disconnected or shut off. These calls are fraudulent and not from the City of Vallejo. City of Vallejo customers with delinquent accounts will always receive advance disconnection notification from the City, typically by mail. The City of Vallejo never sends a single notification one hour or less before disconnect.

Please click here to read the recent press release, as well as helpful tips the public should be aware of in these types of situations.

New Water Rates Effective October 24, 2019

On September 10, 2019 the Vallejo City Council hosted a public hearing to consider implementing new proposed water rate increases. Immediately following the public hearing, the Council unanimously approved an ordinance amending the Vallejo Municipal Code authorizing increased water rates effective 10/24/2019. A second reading of the ordinance occurred on 9/24/2019 without comment and as a result the new rates will take effect on 10/24/2019. Click on the links below for detailed information on the water rate proposal process. If you have additional questions, please contact the Water Department at (707) 648-4307.

The Water Department is also reaching out to all local community groups and clubs in an effort to answer questions about the Vallejo drinking water system and the need for new water rates. To schedule a date for Mike Malone to come meet with your group, call (707) 648-5299 or send an email directly to [email protected].

Service Line Warranties of America Partnership

The City partnered with Service Line Warranties of America (SLWA) Insurance Services in early 2019 to offer Vallejo homeowners warranty programs designed to assist with costly plumbing repairs. The program is completely optional and homeowners will not be signed up or charged automatically. There is no cost to the City of Vallejo and no public funds are used to promote or administer the program. Click HERE for additional information.

2020 Urban Water Management Plan

In the 2020 Urban Water Management Plan (UWMP), the City assesses water supplies against expected water demands for a 25-year planning horizon and outlines actions to deal with future uncertainties which includes a diversified and resilient portfolio. The 2020 Water Shortage Contingency Plan (WSCP) provides a framework to help address potential water shortages or state mandated reduction. These plans are an important part of the City’s long-term plans for development and to ensure water service reliability to meet multiple needs, including during multi-year drought periods between now and 2045.

Please click here for the UWMP 2020. The 2020 WSCP is Chapter 6 of the 2020 UWMP.

The plans will be presented for adoption and implementation at the October 12th City Council Meeting.

Hardcopies are anticipated to be available by October 5, 2021 at the following locations:

City Hall, 555 Santa Clara Street, Vallejo
John F Kennedy Library, 505 Santa Clara Street, Vallejo
Springstowne Library, 1003 Oakwood Avenue, Vallejo
Solano Community College – Vallejo Center Library, 545 Columbus Parkway, Vallejo
Fairfield Civic Center Library, 1150 Kentucky Street, Fairfield,
Fairfield Cordelia Library, 5050 Business Center Drive, Fairfield

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